2nd Annual


Back Office & Operational Excellence

in Banking Summit

14th - 16th of March 2023, Barcelona

(Time Zone: CEST)

Join us In-Person or Online

Case Studies
Panel Disc.

The Event!

We are excited to inviting you at our upcoming 2nd Annual Global Back Office and Operational Excellence Banking Summit that will take place in Barcelona this coming March. This summit will equip professionals from banking industry with the appropriate strategies to stay up to date with back office and operational strategies that some of the industry leaders are implementing and using these days. 

Participants can explore a broad range of current and future trends via the round table discussion and interactive panel discussion, case studies etc. The summit is a strategic platform which is designed for information exchange and networking with top experts from all across the globe.

We will be looking forward to meeting you at our event!

Who Should Attend

CROs, CEOs, CFOs, COOs, VPs, MDs, Global Heads, Directors, Department Heads and International Managers from Banking industry involved in:

  • Back Office
  • Operations
  • Process Management
  • Operational Excellence
  • Shared Services
  • Outsourcing
  • Information
  • Technology
  • IT Management
  • Workforce Optimization
  • Process Improvement
  • Clearing & Settlement
  • Human Resources
  • Strategic Planning
  • Business Performance 
  • Development
  • Administration
  • Payment systems
  • Organization Department
  • Derivatives Operations
  • BPM

Key Topics!

  • Back Office Operations and the Impact on Customer Experience

  • How to Drive Transformation in Operations?

  • Using Python and Data Analytics Techniques to Optimize Business Intelligence and Risk Reporting

  • Beyond PSD2 and digitalization – (how) can banks monetize API’s and platforms?

  • Operational Excellence while experiencing a sort of collapse

Join Us in Vienna!

Some Of Our Previous Keynote Speakers

“get inspired from the world’s leading experts”

Gianfilippo Pandolfini
Gianfilippo PANDOLFINI

Chief Operating Officer



Executive Vice President Head of Group Banking Operations



Chief Operations Officer, Global Markets

Olivier Blanc

Olivier BLANC

Chief Operating Officer


Transformation Manager - Data Quality Management

Ossi Leikola


Executive Vice President, Head Of Operations

Untitled design


Director - Cash Planning & Operations

Their Case Studies

Case Study

Day 1

​​Gianfilippo PANDOLFINI

Chief Operating Officer

Back Office Operations and the Impact on Customer Experience

  • The challenge of balancing resources utilization vs customer Excellence
  • Automation Journey in Back Office Operations
  • How to measure the impact of back office operations on the customer experience
  • Case study examples of delivering efficiency whilst enhancing the customer experience

Case Study

Day 1

​​Zsofia KOVACS

Transformation Manager – Data Quality Management​

Transform company management data operations

  • Company management: what does it mean?
  • Do we have an end-to-end view of our data?
  • Transformation opportunities
  • Performance management of data operations

Case Study

Day 1


Director – Cash Planning & Operations

Cash Balance Optimization Using AI and Big Data

In-house built cash forecasting tool for branches of the Garanti BBVA will be presented.  Both technical and strategic aspects of using AI tools/algorithms and big data will be discussed. Additionally, pros and cons of building in-house model vs outsourcing a tool, lessons learned while using big data, POV/POC results achieved through the project and major key take-aways that can help other organizations will be shared.

  • Brief information about Garanti BBVA and Cash Operations
  • Need for Optimization & Need for Big Data and AI Algorithms
  • In-house or Outsourcing?
  • Variables & Algotihms Used
  • Model Results, Screens and Reports
  • Lessons Learned
  • What is Next?

Companies you Will Meet

Build Your Own Event


Receive 20% off Discount!

Sponsors & Exhibitors are Welcome

Sponsorship opportunities

If you are looking to build awareness of your brand in the Banking industry, it doesn’t get bigger than the “2nd Annual Global Back Office and Operational Excellence in Banking Summit that will be held in Amsterdam from 14th – 16th of March 2023.

Marxo Smith Events sponsorship opportunities provide your organisation with substantial international exposure, increasing visibility of your brand and your networking capacity. We have a sponsorship package suitable for you, no matter how big or small your budget..

Download the program to see how you can get involved.




Previous Venue:
Radisson Blu Hotel
Rusland 17, 1012 CK Amsterdam, Netherlands

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