Day 1 - Thursday, 16th of October 2025, Frankfurt
Dragos Codrut Badea
Agile Transformation Coach
Des Campbell
Regulatory Project Delivery Lead
Elsa Graça
Central Director, Head of Operations
Zarija Milic
COO / CTO - Member of the Management Board
Olivier Blanc
Chief Operating Officer - Head of Global Delivery
Panel Moderator
Benjamin Dunne
Head of Operational Outsourcing
Davor Gasparac
Program Manager Corporates & Markets and BA Chapter Lead
Zsofia Kovacs
Head of Corporate & Compliance Governance
Dragos Codrut Badea
Agile Transformation Coach
Ali Erciyes
Operations Group Director
Ali Erciyes
Operations Group Director
Benjamin Dunne
Head of Operational Outsourcing
Dmitry Shatov
Former Head of Global Project Office and Central Outsourcing Management
Arne Graeber
CEO and Chairman
Panel Moderator
Daniela Simona Bobocea
Head of Governance and Project Management
Arne Graeber
CEO and Chairman
Zarija Milic
COO / CTO - Member of the Management Board
Francesco Caputo
Credit Operations Manager at ING
Dmitry Shatov
Former Head of Global Project Office and Central Outsourcing Management
08:30 | Registration, Networking & Coffee
08:55 | Opening Remarks from the Chairperson
09:00 | Case Study | 35 min
DIGITAL TRANSFORMATION: GAINING CONTROL
- Adopting Digital Tools: Leverage automation to enhance workflow efficiency and reduce manual intervention.
- Seamless Workflow Automation: Utilize AI-powered solutions and robotic process automation (RPA) for real-time process optimization.
- Enhancing Data-Driven Decision Making: Implement analytics tools to gain insights and improve operational agility
09:35 | Case Study | 35 min
NAVIGATING THE COMPLEXITY OF ICT THIRD-PARTY AND SUBCONTRACTING RISK TO ENSURE OPERATIONAL RESILIENCE
- Who are our ICT Suppliers who provide Critical Important Functions within our Organisations
- What makes ICT Suppliers Critical to the Organisation
- How does an Organisation supplier the ICT Supplier mitigate risk to ensure Operational Resilience
- Is an Exit Strategy good enough to support Operational Resilience or do Organisations need something more
- Case Study: What does good look like for Operation Resilience and Effective Third Party/Subcontractor Management
10:10 | Case Study | 35 min
OPERATIONS MUST DIE: FROM OPERATIONS TO PROCESSES
- Current Trends in Back Office Operations: Discussing the latest developments and innovations that are shaping the industry
- Challenges and Solutions: Identifying common obstacles faced in back office operations and presenting practical solutions
- Case Studies: Sharing real-life examples and success stories that highlight effective strategies and best practices
- Future Outlook Exploring predictions and expectations for the future
- Interactive Session: Engaging the audience through quizzes, role-plays to enhance understanding and retention
10:45 | Coffee Break & Networking | 35 min
11:20 | Case Study | 35 min
AI-POWERED DOCUMENT VERIFICATION: STREAMLINING CREDIT BACK-OFFICE OPERATIONS
- Automated document recognition and classification Using AI and OCR to instantly identify and categorize submitted documents (e.g. IDs, pay slips, bank statements).
- Real-time data verification AI cross-checks data from documents with internal systems for validation.
- Fraud detection and anomaly spotting Machine learning identifies altered or suspicious documents to reduce risk.
- AI-driven checklist and workflow automation Automates task tracking and document checks, reducing manual workload.
- Human-in-the-loop for exception handling Combines AI efficiency with expert review for special cases.
11:55 | Case Study | 35 min
SERVICE QUALITY, RISK AND EFFICIENCY. WAYS TO IMPROVE ALL THESE GOALS IN CHALLENGING AND TRANSFORMING ENVIRONMENT
- OKR, agile @scale for Operations
- Client centricity approach, process digitalization
- Testimonies on driving transformation and these
12:30 | Interactive Panel Discussion | 30 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
LEAN, SIX SIGMA, OPERATIONAL EXCELLENCE – ARE THESE METHODOLOGIES ENOUGH TO FOSTER INNOVATION?
- Inherent focus on efficiency over creativity
- Limited Scope for Disruptive Innovation
- Cultural Resistance to Change
- Inflexibility in Adapting to Rapid Technological Change
- Metrics May Not Capture Innovation
13:00 | Lunch Break | 1 hour
14:00 | Case Study | 40 min
LANDING TRANSFORMATIONAL CHANGE
- Managing data sets increasing in complexity and volume
- Integrating algorithms and machines into workflows and teams
- Creating a transformation culture across diverse companies
14:40 | Case Study | 40 min
TRANSFORMING TO A GREEN OPERATION
- Financial services impact on global Health
- Transformation considerations and opportunities
15:20 | Coffee Break & Networking | 40 min
16:00 | Case Study | 40 min
BEYOND THE ILLUSION: ADVANCING DEEPFAKE DETECTION IN AN AI-DRIVEN WORLD
- The Evolving Threat Landscape: How deepfakes are reshaping cybersecurity disinformation, and digital trust
- Detection Technologies: A look at current techniques – AI-based classifiers biometric analysis, and forensic tools
- Human vs. Machine: The strengths and limitations of human perception compared to automated detection models
- Building Resilience: Strategies for governments, enterprises, and platforms to mitigate the impact of synthetic media
16:40 | Case Study | 40 min
DIGITALIZATION IN BACK OFFICE
- Operational Excellence Transformation in banking sector
- Client centric approach in global operating model
- Operational Transformations with use cases for center of competences approach
17:20 | Interactive Panel Discussion | 40 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
IMPLEMENTING AI AND AUTOMATION AT SCALE
- How are AI & ML transforming the back-office operations in banks & financial services?
- Adoption Challenges: Insights into the obstacles and solutions in implementing AI and automation
- Unlocking the potential of AI & Machine Learning in Back Office Processes
- Data quality efficiency improvements leveraging AI
18:00 | Cocktail Reception & Networking | 1 hour
Day 2 - Friday, 17th of October 2025, Frankfurt
Davor Gasparac
Program Manager Corporates & Markets and BA Chapter Lead
Fabio Scaringella
Chief Operating Officer
Zsofia Kovacs
Head of Corporate & Compliance Governance
Daniela Simona Bobocea
Head of Governance and Project Management
Francesco Caputo
Credit Operations Manager at ING
Panel Moderator
Zsofia Kovacs
Head of Corporate & Compliance Governance
Davor Gasparac
Program Manager Corporates & Markets and BA Chapter Lead
Dmitry Shatov
Former Head of Global Project Office and Central Outsourcing Management
Morten Eriksen
Head of IT Operations / Operations Manager - Strategy, Technology & Risk
Adrian Sasgary
Supervisor
Sergey Zhuravskiy
Director Banking Operations
Panel Moderator
Agata Wolska
Project Manager Portfolio Delivery
08:30 | Registration, Networking & Coffee
08:55 | Opening Remarks from the Chairperson
09:00 | Case Study | 35 min
IS DIGITALIZATION THE END OF BACK OFFICE AND HOW CAN “AGILE” PREVENT THAT?
- Common pitfalls of Agile transformation – mistakes you could avoid
- Is Agile just a new way of working, or there is more – what did we miss?
- How “digital documents” can hinder and limit your digital transformation?
09:35 | Case Study | 35 min
THE FORGOTTEN INGREDIENT IN THE OPEX RECIPE
- Operational Excellence: journey or destination?
- Organisational Culture as a powerful and invisible force that can hinder or galvanise any operational excellence effort
- Knowledge, Questioning attitude and Integrity as characteristics of an organisational culture fostering Operational Excellence
10:10 | Case Study | 35 min
TRANSFORMATION & EFFICIENCY AT COMPLIANCE
- Reorganisation within a major Transformation
- Improving Compliance reporting
- Methodology & Governance
10:45 | Coffee Break & Networking | 35 min
11:20 | Case Study | 35 min
FROM BACKOFFICE TO ENGAGEMENT: THE DIGITAL ONBOARDING TRANSFORMATION IN A TRADITIONAL BANK
A real-world case study on how digital onboarding implementation redefined internal collaboration along the way
- The urgency of transformation in traditional banking, under the neobanks pressure
- Reframing the goal: Engagement, Not Just Efficiency
- The transformation journey and its unexpected outcomes
11:55 | Case Study | 35 min
VALUE DRIVEN OPERATIONS WHAT WINNING THE LOTTERY OF AUTOMATION IS REALLY ABOUT
Nowadays, it is essential to rely on Operations as a new center of value for the bank. Building a center of value not only involves automating processes but also focusing on the business. This is why allocating support functions in the back office dedicated to network support is crucial. Even at the cost of some efficiency, the results will be significant, making the back-office indispensable.
12:30 | Interactive Panel Discussion | 30 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
ACHIEVING COMPLIANCE IN A REAL-TIME, DIGITIZED ENVIRONMENT
- Financial crime compliance in a real-time payment world
- Use of digital technology & AI in the quest for compliance
- Ensuring compliance with regulatory requirements while maintaining operational excellence
- Regulatory challenges when leveraging BaaS
- RPA’s role in regulatory compliance
13:00 | Lunch Break | 1 hour
14:00 | Case Study | 35 min
PROACTIVE IT OPERATIONS USING CLOUD AND AI
- Walkthrough current product landscape and business goals
- Simple yet challenging problem: “Are we openfor business?”
- The resultsand benefits
- Lessons learned
14:35 | Case Study | 35 min
AI-READY KYC: REDEFINING OPERATIONAL OWNERSHIP IN THE AGE OF INTELLIGENT AUTOMATION
- Preparing KYC operations for seamless AI integration and data-driven decision-making
- Reducing average handling time (AHT) through smart automation while maintaining compliance integrity
- Shifting operational teams from repetitive tasks to higher-value ownership and analytical capabilities
- Building scalable KYC processes that balance efficiency, risk control, and user experience
- Real-world examples of transitioning traditional workflows into AI-enabled models
15:10 | Case Study | 35 min
A STORY OF AI TRANSFORMATION OF BANKING OPERATIONS
- How to start AI transformation without a budget.
- “AI will take our jobs!” or how to overcome resistance and address fears
- How to select the right AI tools for your needs.
- Lessons from the implementation and failures.
This is not a fairy tale about big budgets and instant success. It’s a battle-tested story of real AI transformation, full of challenges, resistance, hard lessons, and practical wins any company can learn from.
16:20 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
BACK-OFFICE TREASURY MANAGEMENT TRENDS TO WATCH
- Real-time data and API integration
- The rise of outsourcing and strategic collaboration in treasury
- Treasury tech-related challenges to address
- The role of Cygnetise in treasury
- Looking ahead: The future of treasury technology
16:50 Closing Remarks from the Chairperson - Coffee & Networking
08:30 | Registration, Networking & Coffee
08:55 | Opening Remarks from the Chairperson
09:00 | Case Study | 35 min
Dragos Codrut Badea
Agile Transformation Coach
DIGITAL TRANSFORMATION: GAINING CONTROL
- Adopting Digital Tools: Leverage automation to enhance workflow efficiency and reduce manual intervention.
- Seamless Workflow Automation: Utilize AI-powered solutions and robotic process automation (RPA) for real-time process optimization.
- Enhancing Data-Driven Decision Making: Implement analytics tools to gain insights and improve operational agility
09:35 | Case Study | 35 min
Des Campbell
Regulatory Project Delivery Lead
NAVIGATING THE COMPLEXITY OF ICT THIRD-PARTY AND SUBCONTRACTING RISK TO ENSURE OPERATIONAL RESILIENCE
- Who are our ICT Suppliers who provide Critical Important Functions within our Organisations
- What makes ICT Suppliers Critical to the Organisation
- How does an Organisation supplier the ICT Supplier mitigate risk to ensure Operational Resilience
- Is an Exit Strategy good enough to support Operational Resilience or do Organisations need something more
- Case Study: What does good look like for Operation Resilience and Effective Third Party/Subcontractor Management
10:10 | Case Study | 35 min
Elsa Graça
Central Director, Head of Operations
OPERATIONS MUST DIE: FROM OPERATIONS TO PROCESSES
- Current Trends in Back Office Operations: Discussing the latest developments and innovations that are shaping the industry
- Challenges and Solutions: Identifying common obstacles faced in back office operations and presenting practical solutions
- Case Studies: Sharing real-life examples and success stories that highlight effective strategies and best practices
- Future Outlook Exploring predictions and expectations for the future
- Interactive Session: Engaging the audience through quizzes, role-plays to enhance understanding and retention
10:45 | Coffee Break & Networking | 35 min
11:20 | Case Study | 35 min
Zarija Milic
COO / CTO - Member of the Management Board
AI-POWERED DOCUMENT VERIFICATION: STREAMLINING CREDIT BACK-OFFICE OPERATIONS
- Automated document recognition and classification Using AI and OCR to instantly identify and categorize submitted documents (e.g. IDs, pay slips, bank statements).
- Real-time data verification AI cross-checks data from documents with internal systems for validation.
- Fraud detection and anomaly spotting Machine learning identifies altered or suspicious documents to reduce risk.
- AI-driven checklist and workflow automation Automates task tracking and document checks, reducing manual workload.
- Human-in-the-loop for exception handling Combines AI efficiency with expert review for special cases.
11:55 | Case Study | 35 min
Olivier Blanc
Chief Operating Officer - Head of Global Delivery
SERVICE QUALITY, RISK AND EFFICIENCY. WAYS TO IMPROVE ALL THESE GOALS IN CHALLENGING AND TRANSFORMING ENVIRONMENT
- OKR, agile @scale for Operations
- Client centricity approach, process digitalization
- Testimonies on driving transformation and these
12:30 | Interactive Panel Discussion | 30 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
LEAN, SIX SIGMA, OPERATIONAL EXCELLENCE – ARE THESE METHODOLOGIES ENOUGH TO FOSTER INNOVATION?
- Inherent focus on efficiency over creativity
- Limited Scope for Disruptive Innovation
- Cultural Resistance to Change
- Inflexibility in Adapting to Rapid Technological Change
- Metrics May Not Capture Innovation
13:00 | Lunch Break | 1 hour
14:00 | Case Study | 40 min
Ali Erciyes
Operations Group Director
LANDING TRANSFORMATIONAL CHANGE
- Managing data sets increasing in complexity and volume
- Integrating algorithms and machines into workflows and teams
- Creating a transformation culture across diverse companies
14:40 | Case Study | 40 min
Benjamin Dunne
Head of Operational Outsourcing
TRANSFORMING TO A GREEN OPERATION
- Financial services impact on global Health
- Transformation considerations and opportunities
15:20 | Coffee Break & Networking | 40 min
16:00 | Case Study | 40 min
Dmitry Shatov
Former Head of Global Project Office and Central Outsourcing Management
BEYOND THE ILLUSION: ADVANCING DEEPFAKE DETECTION IN AN AI-DRIVEN WORLD
- The Evolving Threat Landscape: How deepfakes are reshaping cybersecurity disinformation, and digital trust
- Detection Technologies: A look at current techniques – AI-based classifiers biometric analysis, and forensic tools
- Human vs. Machine: The strengths and limitations of human perception compared to automated detection models
- Building Resilience: Strategies for governments, enterprises, and platforms to mitigate the impact of synthetic media
16:40 | Case Study | 40 min
Arne Graeber
CEO and Chairman
DIGITALIZATION IN BACK OFFICE
- Operational Excellence Transformation in banking sector
- Client centric approach in global operating model
- Operational Transformations with use cases for center of competences approach
17:20 | Interactive Panel Discussion | 40 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
IMPLEMENTING AI AND AUTOMATION AT SCALE
- How are AI & ML transforming the back-office operations in banks & financial services?
- Adoption Challenges: Insights into the obstacles and solutions in implementing AI and automation
- Unlocking the potential of AI & Machine Learning in Back Office Processes
- Data quality efficiency improvements leveraging AI
18:00 | Cocktail Reception & Networking | 1 hour
Day 2 - Thursday, 17th of October 2025, Frankfurt
08:30 | Registration, Networking & Coffee
08:55 | Opening Remarks from the Chairperson
09:00 | Case Study | 35 min
Davor Gasparac
Program Manager Corporates & Markets and BA Chapter Lead
IS DIGITALIZATION THE END OF BACK OFFICE AND HOW CAN “AGILE” PREVENT THAT?
- Common pitfalls of Agile transformation – mistakes you could avoid
- Is Agile just a new way of working, or there is more – what did we miss?
- How “digital documents” can hinder and limit your digital transformation?
09:35 | Case Study | 35 min
Fabio Scaringella
Chief Operating Officer
THE FORGOTTEN INGREDIENT IN THE OPEX RECIPE
- Operational Excellence: journey or destination?
- Organisational Culture as a powerful and invisible force that can hinder or galvanise any operational excellence effort
- Knowledge, Questioning attitude and Integrity as characteristics of an organisational culture fostering Operational Excellence
10:10 | Case Study | 35 min
Zsofia Kovacs
Head of Corporate & Compliance Governance
TRANSFORMATION & EFFICIENCY AT COMPLIANCE
- Reorganisation within a major Transformation
- Improving Compliance reporting
- Methodology & Governance
10:45 | Coffee Break & Networking | 35 min
11:20 | Case Study | 35 min
Daniela Simona Bobocea
Head of Governance and Project Management
FROM BACKOFFICE TO ENGAGEMENT: THE DIGITAL ONBOARDING TRANSFORMATION IN A TRADITIONAL BANK
A real-world case study on how digital onboarding implementation redefined internal collaboration along the way
- The urgency of transformation in traditional banking, under the neobanks pressure
- Reframing the goal: Engagement, Not Just Efficiency
- The transformation journey and its unexpected outcomes
11:55 | Case Study | 35 min
Francesco Caputo
Credit Operations Manager at ING
VALUE DRIVEN OPERATIONS WHAT WINNING THE LOTTERY OF AUTOMATION IS REALLY ABOUT
Nowadays, it is essential to rely on Operations as a new center of value for the bank. Building a center of value not only involves automating processes but also focusing on the business. This is why allocating support functions in the back office dedicated to network support is crucial. Even at the cost of some efficiency, the results will be significant, making the back-office indispensable.
12:30 | Interactive Panel Discussion | 30 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
ACHIEVING COMPLIANCE IN A REAL-TIME, DIGITIZED ENVIRONMENT
- Financial crime compliance in a real-time payment world
- Use of digital technology & AI in the quest for compliance
- Ensuring compliance with regulatory requirements while maintaining operational excellence
- Regulatory challenges when leveraging BaaS
- RPA’s role in regulatory compliance
13:00 | Lunch Break | 1 hour
14:00 | Case Study | 35 min
Morten Eriksen
Head of IT Operations / Operations Manager - Strategy, Technology & Risk
PROACTIVE IT OPERATIONS USING CLOUD AND AI
- Walkthrough current product landscape and business goals
- Simple yet challenging problem: “Are we openfor business?”
- The resultsand benefits
- Lessons learned
14:35 | Case Study | 35 min
Adrian Sasgary
Supervisor
AI-READY KYC: REDEFINING OPERATIONAL OWNERSHIP IN THE AGE OF INTELLIGENT AUTOMATION
- Preparing KYC operations for seamless AI integration and data-driven decision-making
- Reducing average handling time (AHT) through smart automation while maintaining compliance integrity
- Shifting operational teams from repetitive tasks to higher-value ownership and analytical capabilities
- Building scalable KYC processes that balance efficiency, risk control, and user experience
- Real-world examples of transitioning traditional workflows into AI-enabled models
15:10 | Case Study | 35 min
Sergey Zhuravskiy
Director Banking Operations
A STORY OF AI TRANSFORMATION OF BANKING OPERATIONS
- How to start AI transformation without a budget.
- “AI will take our jobs!” or how to overcome resistance and address fears
- How to select the right AI tools for your needs.
- Lessons from the implementation and failures.
This is not a fairy tale about big budgets and instant success. It’s a battle-tested story of real AI transformation, full of challenges, resistance, hard lessons, and practical wins any company can learn from.
15:45 | Interactive Panel Discussion | 30 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
BACK-OFFICE TREASURY MANAGEMENT TRENDS TO WATCH
- Real-time data and API integration
- The rise of outsourcing and strategic collaboration in treasury
- Treasury tech-related challenges to address
- The role of Cygnetise in treasury
- Looking ahead: The future of treasury technology
16:15 | Closing Remarks from the Chairperson - Coffee & Networking
