Day 1 - Thursday, 22nd of May 2025, Berlin
Łukasz Samborski
CoE AI Programme Head
Ariel Zgorsk
Director of AI
Des Campbell
Regulatory Project Delivery Lead
Sponsord Area
Ariel Zgorsk
IT Area Lead I - DevOps
Davor Gasparac
Program Manager Corporates & Markets and BA Chapter Lead
Panel Moderator
Islam Nabil Awad
Manager Solutions Architecture Digital Group
Ariel Zgorsk
IT Area Lead I - DevOps
Paloma Rousseau
Head of Digital Transformation and Innovation
Claudio Balbo
Senior Director - Head of IT Architecture
Lirka Bibezic
Global Head of Product Management - Receivables | Cash Management Competence Center
Paloma Rousseau
Head of Digital Transformation and Innovation
Thomas Gstaedtner
Head of Division, DG SIB bei European Central Bank
Panel Moderator
Davor Gasparac
Program Manager Corporates & Markets and BA Chapter Lead
Tomas Reytt
Head of Sales & Distribution Channels CZ/SK
Levent Kazim Oguz
Senior Vice President, Digital and Open Banking
Islam Nabil Awad
Manager Solutions Architecture Digital Group
Alessio Colantonio
Chief Executive Officer at S&O Capital
08:30 | Registration, Networking & Coffee
08:55 | Opening Remarks from the Chairperson
09:00 | Case Study | 35 min
INNOVATION & IMITATION: ALIOR BANK’S HYBRID STRATEGY FOR AI IMPLEMENTATION
- The Future is NOW: See how AI, powered by LLMs, is reshaping banking in real-time.
- Innovation vs. Imitation: Uncover a hybrid AI strategy that balances cutting-edge advancements with proven methodologies for optimal results. Alior Bank hybrid approach.
- Beyond Chatbots: Explore the next wave of AI in banking, including GenAI, advanced analytics, and intelligent automation – and witness real-world implementations.
- From Risk Models to GenAI: Discover how banks are leveraging their AI maturity to navigate new frontiers and deploy sophisticated solutions safely and effectively.
09:35 | Case Study | 35 min
MAP OUT AND IDENTIFY CRITICAL THIRD PARTIES TO LOCATE POTENTIAL VULNERABILITIES
- Identify critical third parties whose failure could significantly impact operational resilience and the institution’s ability to comply with DORA.
- Analyse the financial risks associated with key third parties, assessing their stability, dependency levels, and potential impact on the institution’s financial health.
- Develop a robust third-party due diligence process that includes continuous monitoring and periodic reassessment of vendor risk profiles to ensure ongoing compliance and resilience.
10:10 | Sponsored Area | 35 min
TO BE ANNOUNCED
10:45 | Coffee Break & Networking | 30 min
11:15 | Case Study | 35 min
2025 – YEAR OF AGENTS: HOW TO BUILD A MULTI-AGENT ARCHITECTURE FOR CUTTING-EDGE CHATBOTS IN ORGANIZATIONS.KCHAIN & DIGITAL ASSETS DEVELOPMENTS
- The shift from single AI models to multi-agent architectures: Why it matters
- Key components of a scalable multi-agent system in digital banking
- Real-world use cases: Enhancing customer experience, compliance, and automation
- Challenges in deployment: Security, orchestration, and cost management.
- The future of AI agents: Trends and best practices for enterprise adoption
11:50 | Case Study | 35 min
DEMYSTIFYING DIGITAL AND AGILE TRANSFORMATION
- Common pitfalls of Agile transformation – mistakes you could avoid.
- Is Agile just a new way of working, or there is more – what did we miss?
- How “digital documents” can hinder and limit your digital transformation?
12:25 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
MOBILE PAYMENTS
- Exploring the Next-generation of Payments Innovation
- Financial Inclusion: Expanding Access through Mobile Payments
- The potential of mobile banking, fintech, and digital wallets in accelerating financial inclusion
- Implementing Mobile-First Approaches to Replace Legacy Processes, Ensuring a Modern and User-Friendly Digital Banking Experience
13:00 | Lunch Break | 1 hour
14:00 | Case Study | 35 min
UNLEASHING THE POWER OF AI AND GENAI IN BANKING
- Assisted Document Generation: Say goodbye to blank pages! Easily generate functional and technical analysis drafts.
- Enhanced Coding Support: From scaffolding on Company back-end and front-end frameworks to JUnit tests, code refactoring, and documentation.
- Rapid Test Book Creation: Quickly populate test books and upload them to the test management tool in minutes.
- Fast Incident Resolution: Describe your issue, and GT GenAI finds solutions using corporate documentation.
- Contextual Answers on Demand: Get instant answers, whether company-specific or general knowledge.
GT GenAI empowers our teams and streamlines our workflows. We’re excited to see the impact as we continue to innovate and improve, building on feedback from our colleagues for an ever-stronger platform!
14:35 | Case Study | 35 min
SEPA REQUEST TO PAY (SRTP): A GAME-CHANGER FOR EUROPEAN PAYMENTS
Explore how SEPA Request to Pay is revolutionising European payment, offering significant value for end-users, unlocking new opportunities for banks and PSPs and driving innovation within the payments ecosystem.
- SRTP in a nutshell – Understanding the scheme’s fundamentals and its transformative value proposition
- End-user benefits – How SRTP empowers debtors and creditors with greater convenience and efficiency
- Key use cases – An in-depth look at the most impactful applications across industries
- Ecosystem advantages – The strategic benefits for the European payment landscape, including PSPs and banks
- Call to action – Why it’s imperative for banks and PSPs to prioritise SRTP adoption today
15:10 | Case Study | 35 min
HOW TO DESIGN GREAT DIGITAL PRODUCTS WITHIN SMALL TEAMS
- Transform a small team into an agile output-oriented squad
- Build a collaborative cross-functional framework
- Evolve the company culture towards a product mindset
- Use evidence-based design to fulfill clients’ expectations
15:45 | Coffee Break & Networking | 30 min
16:15 | Case Study | 35 min
DIGITALISATION IN BANKING AND AS A SUPERVISORY PRIORITY OF THE ECB
- Digitalisation as a chance and a risk for banks
- Digitalisation as a supervisory priority for the ECB in its supervisory activity from 2025 to 2027
- Key expectations of the ECB for banks in this field
16:50 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
DIGITAL BANKING TRENDS 2025: WHAT BANKS SHOULD PREPARE FOR?
- Is banking really becoming digital, or we just put lipstick on traditional banking?
- Does a fancy App make a bank “digital”, or is there more to be done?
- (How) can digitalization change banking business model?
17:25 | Cocktail Reception & Networking | 1 hour
Day 2 - Friday, 23rd of May 2025, Berlin
Levent Kazim Oguz
Senior Vice President, Digital and Open Banking
Benedicte Frere
Virtual Account Solutions Product Manager / Payments & Receivables Product Marketing Manager
Sponsored Area
Tomas Reytt
Head of Sales & Distribution Channels CZ/SK
Jarkko Maensivu
CEO & Chairman Saldo Bank
Panel Moderator
TBA
TBA
Daniele Galluccio
Head of Engineering
Davor Gasparac
Program Manager Corporates & Markets and BA Chapter Lead
TBA
TBA
Daniele Galluccio
Head of Engineering
Sergio Hermida Garcia
Head of Digital Experience
Ernest Lachowski
Head of Mobile and Web/ Chief Product Ownert
Islam Nabil Awad
Manager Solutions Architecture Digital Group
Panel Moderator
TBA
TBA
TBA
TBA
TBA
TBA
TBA
TBA
08:30 | Registration, Networking & Coffee
08:55 | Opening Remarks from the Chairperson
09:00 | Case Study | 35 min
ELEVATING DIGITAL BANKING EXPERIENCES FOR CUSTOMER DELIGHT
- Tailoring intuitive inter rtless navigation.
- Personalizing services to meet individual preferences.
- Ensuring responsive customer support for timely assistance.
- Iterating and refining platforms based on user feedback for continual improvement.
09:35 | Case Study | 35 min
VIRTUAL ACCOUNT
BNP Paribas designed a tailormade and efficient COBO (Collections on-behalf-of) set-up for our client using customized multi-currency virtual accounts to centralise and streamline collections in a single location for over 50 legal entities
- Multi-currency virtual account feature
- Virtual balance sweep in the account statements, to facilitate intracompany positions postings
- Automatic virtual account allocation through a dynamic matching table using the client’s own identification attributes
- Enriched physical & virtual account statements with custom client references for automatic customer postings and reconciliation
10:10 | Case Study | 35 min
TO BE ANNOUNCED
10:45 | Coffee Break & Networking | 30 min
11:15 | Case Study | 35 min
The customer is the main disrupting force in banking. Customers are being exposed to superior customer experiences across industries; they are increasingly choosing experiences over products and are facing new non-traditional competitors. Beyond channels for a ubiquitous bank. Exploring our view on how the banking industry will move from multi-channel to multi-journey and its impact on us as an incumbent bank
- Our view on different waves of digitisation and how it has changed the landscape
- Trends we see transforming access in retail banking
- How we see this will impact our access channels
11:50 | Case Study | 35 min
DATA ANALYTICS AND PLATFORM TECHNOLOGY ENABLING CHALLENGER BANKS TO INCREASE ACCESS TO FINANCE
- Data architecture and analytics boosting neobank competitiveness and sustainability
- Seamless end-to-end onboarding process with embedded instant data flow and scoring engine as key enablers
- Platform banking, banking or platform?
12:25 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
INTEGRATING ESG FACTORS WITH DIGITAL TRANSFORMATION STRATEGIES FOR SUSTAINABILITY
- Will the political backlash against ESG and sustainability investing continue?
- Adopting the new directives and ESG imperatives to reform portfolio
- Using ESG prerequisites for new products and services’ launching
13:00 | Lunch Break | 1 hour
14:00 | Case Study | 35 min
SUPPLY CHAIN ATTACKS, IT’S NOT ENOUGH TO JUST SCAN YOUR OPEN SOURCE DEPENDENCIES
- What is your software supply chain and how to identify all the parts
- Why scanning for vulnerabilities in your open source dependencies is not enough
- What can we do instead
An adventure through the various parts of the software supply chain and reflection on where things can go wrong
14:35 | Case Study | 35 min
OPEN BANKING STRATEGY APPLIED TO IMPROVE USER EXPERIENCE AND DIGITAL SALES
THE CHALLENGE : Unicaja goes from being the worst-rated digital bank in Spain at the beginning of 2024 to closing the year among the 4 best-rated.
- Understand the customer feedback and create a whole plan with actions in short, medium and long-term involving all the organization.
- Renew the brand design and style in digital. Sometimes a reboot is needed
- Partnerships with relevant fintechs to provide the best value-added services in record time
- Unicaja Key (an innovative multifactor authentication) to streamline banking operation in “one click” reducing friction and improving significantly customer experience.
- Using open banking in credit risk analysis to reduce papers and increase loan conversion
15:10 | Case Study | 35 min
HUMANIZING DIGITAL THANKS TO AI-DRIVEN JOUNEYS. WHAT’S NEXT FOR PLATFORMS?
How AI transforms digital banking into a more empathetic and personalized experience? What arethe future trends in platforms that blend technology with human-centric design to redefine customer engagement and trust.
- Humanizing Digital Thanks to AI
- From Data to Empathy: Leveraging AI for Human-Centered Banking Platforms
- The Future of Digital Banking: AI-Driven Platforms Beyond Transactions
- AI Meets Emotion: Transforming Digital Banking Experiences
- Rethinking Platforms: AI and the Path to Truly Human Digital Banking
15:45 | Case Study | 35 min
OMNI-CHANNEL INNOVATION: DRIVING CUSTOMER LOYALTY AND OPERATIONAL EFFICIENCY IN BANKING
- Enhanced Customer Experience through Personalization
- Improved Retention Rates with Unified Services
- Increased Operational Efficiency
- Data-Driven Decision-Making
- Market Competitiveness and Growth
16:20 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
ADDRESSING CHALLENGES IN ANTI-MONEY LAUNDERING (AML)
- The current state of anti-money laundering
- The Future Trends of AML: What to Expect in 2025
- Digital Transformation of AML Processes
- Fighting financial crime in 2025 – how can we overcome the challenges?
- Enhancing AML processes through digital transformation for better efficiency and risk management
16:50 Closing Remarks from the Chairperson - Coffee & Networking
08:30 | Registration, Networking & Coffee
08:55 | Opening Remarks from the Chairperson
09:00 | Case Study | 35 min
INNOVATION & IMITATION: ALIOR BANK’S HYBRID STRATEGY FOR AI IMPLEMENTATION
- The Future is NOW: See how AI, powered by LLMs, is reshaping banking in real-time.
- Innovation vs. Imitation: Uncover a hybrid AI strategy that balances cutting-edge advancements with proven methodologies for optimal results. Alior Bank hybrid approach.
- Beyond Chatbots: Explore the next wave of AI in banking, including GenAI, advanced analytics, and intelligent automation – and witness real-world implementations.
- From Risk Models to GenAI: Discover how banks are leveraging their AI maturity to navigate new frontiers and deploy sophisticated solutions safely and effectively.
09:35 | Case Study | 35 min
Des Campbell
Regulatory Project Delivery Lead
MAP OUT AND IDENTIFY CRITICAL THIRD PARTIES TO LOCATE POTENTIAL VULNERABILITIES
- Identify critical third parties whose failure could significantly impact operational resilience and the institution’s ability to comply with DORA.
- Analyse the financial risks associated with key third parties, assessing their stability, dependency levels, and potential impact on the institution’s financial health.
- Develop a robust third-party due diligence process that includes continuous monitoring and periodic reassessment of vendor risk profiles to ensure ongoing compliance and resilience.
10:10 | Sponsored Area | 35 min
Sponsord Area
TO BE ANNOUNCED
10:45 | Coffee Break & Networking | 30 min
11:15 | Case Study | 35 min
Ariel Zgorski
IT Area Lead I - DevOps
2025 – YEAR OF AGENTS: HOW TO BUILD A MULTI-AGENT ARCHITECTURE FOR CUTTING-EDGE CHATBOTS IN ORGANIZATIONS.KCHAIN & DIGITAL ASSETS DEVELOPMENTS
- The shift from single AI models to multi-agent architectures: Why it matters
- Key components of a scalable multi-agent system in digital banking
- Real-world use cases: Enhancing customer experience, compliance, and automation
- Challenges in deployment: Security, orchestration, and cost management.
- The future of AI agents: Trends and best practices for enterprise adoption
11:50 | Case Study | 35 min
Davor Gasparac
Program Manager Corporates & Markets and BA Chapter Lead
DEMYSTIFYING DIGITAL AND AGILE TRANSFORMATION
- Common pitfalls of Agile transformation – mistakes you could avoid.
- Is Agile just a new way of working, or there is more – what did we miss?
- How “digital documents” can hinder and limit your digital transformation?
12:25 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
MOBILE PAYMENTS
- Exploring the Next-generation of Payments Innovation
- Financial Inclusion: Expanding Access through Mobile Payments
- The potential of mobile banking, fintech, and digital wallets in accelerating financial inclusion
- Implementing Mobile-First Approaches to Replace Legacy Processes, Ensuring a Modern and User-Friendly Digital Banking Experience
13:00 | Lunch Break | 1 hour
14:00 | Case Study | 35 min
Claudio Balbo
Senior Director - Head of IT Architecture
UNLEASHING THE POWER OF AI AND GENAI IN BANKING
- Assisted Document Generation: Say goodbye to blank pages! Easily generate functional and technical analysis drafts.
- Enhanced Coding Support: From scaffolding on Company back-end and front-end frameworks to JUnit tests, code refactoring, and documentation.
- Rapid Test Book Creation: Quickly populate test books and upload them to the test management tool in minutes.
- Fast Incident Resolution: Describe your issue, and GT GenAI finds solutions using corporate documentation.
- Contextual Answers on Demand: Get instant answers, whether company-specific or general knowledge.
GT GenAI empowers our teams and streamlines our workflows. We’re excited to see the impact as we continue to innovate and improve, building on feedback from our colleagues for an ever-stronger platform!
14:35 | Case Study | 35 min
Lirka Bibezic
Global Head of Product Management - Receivables | Cash Management Competence Center
SEPA REQUEST TO PAY (SRTP): A GAME-CHANGER FOR EUROPEAN PAYMENTS
Explore how SEPA Request to Pay is revolutionising European payment, offering significant value for end-users, unlocking new opportunities for banks and PSPs and driving innovation within the payments ecosystem.
- SRTP in a nutshell – Understanding the scheme’s fundamentals and its transformative value proposition
- End-user benefits – How SRTP empowers debtors and creditors with greater convenience and efficiency
- Key use cases – An in-depth look at the most impactful applications across industries
- Ecosystem advantages – The strategic benefits for the European payment landscape, including PSPs and banks
- Call to action – Why it’s imperative for banks and PSPs to prioritise SRTP adoption today
15:10 | Case Study | 35 min
Paloma Rousseau
Head of Digital Transformation and Innovation
HOW TO DESIGN GREAT DIGITAL PRODUCTS WITHIN SMALL TEAMS
- Transform a small team into an agile output-oriented squad
- Build a collaborative cross-functional framework
- Evolve the company culture towards a product mindset
- Use evidence-based design to fulfill clients’ expectations
15:45 | Coffee Break & Networking | 30 min
16:15 | Case Study | 35 min
Thomas Gstaedtner
Head of Division, DG SIB bei European Central Bank
DIGITALISATION IN BANKING AND AS A SUPERVISORY PRIORITY OF THE ECB
- Digitalisation as a chance and a risk for banks
- Digitalisation as a supervisory priority for the ECB in its supervisory activity from 2025 to 2027
- Key expectations of the ECB for banks in this field
16:50 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
DIGITAL BANKING TRENDS 2025: WHAT BANKS SHOULD PREPARE FOR
- Is banking really becoming digital, or we just put lipstick on traditional banking?
- Does a fancy App make a bank “digital”, or is there more to be done?
- (How) can digitalization change banking business model?
17:25 | Cocktail Reception & Networking | 1 hour
Day 2 - Friday, 23rd of May 2025
08:30 | Registration, Networking & Coffee
08:55 | Opening Remarks from the Chairperson
09:00 | Case Study | 35 min
Levent Kazim Oguz
Senior Vice President, Digital and Open Banking
ELEVATING DIGITAL BANKING EXPERIENCES FOR CUSTOMER DELIGHT
- Tailoring intuitive inter rtless navigation.
- Personalizing services to meet individual preferences.
- Ensuring responsive customer support for timely assistance.
- Iterating and refining platforms based on user feedback for continual improvement.
09:35 | Case Study | 35 min
Benedicte Frere
Virtual Account Solutions Product Manager / Payments & Receivables Product Marketing Manager
VIRTUAL ACCOUNT
- BNP Paribas designed a tailormade and efficient COBO (Collections on-behalf-of) set-up for our client using customized multi-currency virtual accounts to centralise and streamline collections in a single location for over 50 legal entities
- Multi-currency virtual account feature
- Virtual balance sweep in the account statements, to facilitate intracompany positions postings
- Automatic virtual account allocation through a dynamic matching table using the client’s own identification attributes
- Enriched physical & virtual account statements with custom client references for automatic customer postings and reconciliation
10:10 | Case Study | 35 min
Sponsored Area
TO BE ANNOUNCED
10:45 | Coffee Break & Networking | 30 min
11:15 | Case Study | 35 min
Tomas Reytt
Head of Sales & Distribution Channels CZ/SK
The customer is the main disrupting force in banking. Customers are being exposed to superior customer experiences across industries; they are increasingly choosing experiences over products and are facing new non-traditional competitors. Beyond channels for a ubiquitous bank. Exploring our view on how the banking industry will move from multi-channel to multi-journey and its impact on us as an incumbent bank
- Our view on different waves of digitisation and how it has changed the landscape
- Trends we see transforming access in retail banking
- How we see this will impact our access channels
11:50 | Case Study | 35 min
Jarkko Maensivu
CEO & Chairman Saldo Bank
DATA ANALYTICS AND PLATFORM TECHNOLOGY ENABLING CHALLENGER BANKS TO INCREASE ACCESS TO FINANCE
- Data architecture and analytics boosting neobank competitiveness and sustainability
- Seamless end-to-end onboarding process with embedded instant data flow and scoring engine as key enablers
- Platform banking, banking or platform?
12:25 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
INTEGRATING ESG FACTORS WITH DIGITAL TRANSFORMATION STRATEGIES FOR SUSTAINABILITY
- Will the political backlash against ESG and sustainability investing continue?
- Adopting the new directives and ESG imperatives to reform portfolio
- Using ESG prerequisites for new products and services’ launching
13:00 | Lunch Break | 1 hour
14:00 | Case Study | 35 min
Daniele Galluccio
Head of Engineering
SUPPLY CHAIN ATTACKS, IT’S NOT ENOUGH TO JUST SCAN YOUR OPEN SOURCE DEPENDENCIES
- What is your software supply chain and how to identify all the parts
- Why scanning for vulnerabilities in your open source dependencies is not enough
- What can we do instead
An adventure through the various parts of the software supply chain and reflection on where things can go wrong
14:35 | Case Study | 35 min
Sergio Hermida Garcia
Head of Digital Experience
OPEN BANKING STRATEGY APPLIED TO IMPROVE USER EXPERIENCE AND DIGITAL SALES
THE CHALLENGE : Unicaja goes from being the worst-rated digital bank in Spain at the beginning of 2024 to closing the year among the 4 best-rated.
- Understand the customer feedback and create a whole plan with actions in short, medium and long-term involving all the organization.
- Renew the brand design and style in digital. Sometimes a reboot is needed
- Partnerships with relevant fintechs to provide the best value-added services in record time
- Unicaja Key (an innovative multifactor authentication) to streamline banking operation in “one click” reducing friction and improving significantly customer experience.
- Using open banking in credit risk analysis to reduce papers and increase loan conversion
15:10 | Case Study | 35 min
Ernest Lachowski
Head of Mobile and Web/ Chief Product Owner
HUMANIZING DIGITAL THANKS TO AI-DRIVEN JOUNEYS. WHAT’S NEXT FOR PLATFORMS?
How AI transforms digital banking into a more empathetic and personalized experience? What arethe future trends in platforms that blend technology with human-centric design to redefine customer engagement and trust.
- Humanizing Digital Thanks to AI
- From Data to Empathy: Leveraging AI for Human-Centered Banking Platforms
- The Future of Digital Banking: AI-Driven Platforms Beyond Transactions
- AI Meets Emotion: Transforming Digital Banking Experiences
- Rethinking Platforms: AI and the Path to Truly Human Digital Banking
15:45 | Case Study | 35 min
Islam Nabil Awad
Manager Solutions Architecture Digital Group
OMNI-CHANNEL INNOVATION: DRIVING CUSTOMER LOYALTY AND OPERATIONAL EFFICIENCY IN BANKING
- Enhanced Customer Experience through Personalization
- Improved Retention Rates with Unified Services
- Increased Operational Efficiency
- Data-Driven Decision-Making
- Market Competitiveness and Growth
16:20 | Interactive Panel Discussion | 35 min
In this session, the audience has an opportunity to ask questions and have an open interactive discussion with the panelists.
ADDRESSING CHALLENGES IN ANTI-MONEY LAUNDERING (AML)
- The current state of anti-money laundering
- The Future Trends of AML: What to Expect in 2025
- Digital Transformation of AML Processes
- Fighting financial crime in 2025 – how can we overcome the challenges?
- Enhancing AML processes through digital transformation for better efficiency and risk management
16:50 | Closing Remarks from the Chairperson - Coffee & Networking
