Speaker’s Topic 4

Simplify, Automate and Digitise

Deliver better operational efficiency, Cost management and best customer outcomes
COOs and Operational heads cannot just focus on day to day operational
management any longer, the need to spin many plates is super critical, especially
when every industry is experiencing huge challenges to deliver within a healthy cost
income ratio. How can Operational leaders lead with impact and transform their

  • The value of understanding end to end service model to deliver better operational efficiency
  • Leading both transitional changes to run the business and transformational changes to build long term strategic direction
  • Experiment and innovate through technology in delivering sustainable cost saves
    and a competitive edge
  • Transform not just the operations but also your business culture…No Strategy can be delivered at pace if not built on a robust value driven culture