Speaker’s Topic 3

Shifting Back Office to a self-organized customer delivery office

  • Customer Centricity
  • Process Architecture
  • Agile Leadership
  • Self-organised teams

We are continuously creating process analysis, digitalization and simplification, but sometimes
we need to have the right structure and mindset to succeed in executing the strategy. It is key to
put the right human competencies into play transforming Back Office into a self-organized unit
with strong Customer Centrix focus. This presentation will focus on Customer Centricity,
Operational Excellence, Process Architecture, Self-organized culture & Agile Leadership