Speaker’s Topic 5

Robotics & Artificial intelligence vs People and Human Competence

Our world, and consequently our processes, are being automated in an ever-increasing
pace. On top of that we have started using robots and artificial intelligence to replace the
remaining human decisions made in the processes. Therefore it is fair to ask what role
Operations will play in the financial industry in a future automated world.
What is the future of Operations, if there even is one…?