Transformation and automation of back office (loan servicing) in banking (Postbank loans back office and loan administration case study)
Back office functional model transformation
– Approach and synergies Processes optimization and digitalization
– Achieving operational efficiency and elimination of “waste” RPA (Robotics Process Automation) and machine learning application on a scale
The potential leverage of Generative AI in transforming bank back office operations Empowering back office teams to embrace transformation and automation A brief description: During the last several years Postbank Back Office went through significant transformation journey, by performing structural transformation, mass scale automation employing RPA and machine learning, digitalization of processes, empowerment of employees to embrace change and become digital ambassadors.
